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BBS – Biddulph Beds & Sofas

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Delivery Information

From our showroom to your home

Delivery Information

Free standard delivery to eligible addresses in England, with delivery dates arranged once your order is ready.

Last updated: 17 August 2026
How it works: place your order online and our delivery team will contact you with available delivery-date choices when your goods are ready to schedule.

1. Where we deliver

We currently deliver to eligible residential addresses in England only. We do not currently offer website delivery to Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man or international addresses. Some remote or difficult-to-access locations may need individual confirmation before an order is accepted.

2. Delivery cost

Standard delivery is currently free for eligible online orders in England. If you request an additional or premium service—such as an exceptional access arrangement, re-delivery after a failed appointment, or another service not included with standard delivery—we will explain and agree any charge before it is provided.

3. The delivery process

Order confirmed. We send your order details to the supplier and our secure delivery-management system.

Goods become available. Lead time depends on the product, selected options, manufacturer and stock position.

Choose a date. The team contacts you using the details supplied at checkout and offers available delivery-date choices.

Delivery is confirmed. Keep an eye on your email, telephone and messages for confirmation or tracking information.

Prepare for arrival. Ensure an adult is present and the route to the intended room is clear and suitable.

4. Lead times and delivery dates

Product-page lead times and delivery estimates are estimates unless we expressly agree a guaranteed date in writing. Made-to-order furniture can be affected by manufacturing, fabric, supplier and transport schedules. We will provide available updates and contact you when a delivery can be booked.

If a delay becomes significant, contact us to discuss the options available under your contract and consumer law. We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise their effect.

5. Contact details

Please provide an accurate delivery address, postcode, email address and telephone number. Tell us promptly if these details change. We are not responsible for delay caused by incorrect or incomplete information supplied by the customer.

6. Access and measuring

Before ordering, measure the product and every part of the delivery route, including gates, paths, doorways, halls, corners, staircases, landings and lifts. Check ceiling heights and the position of radiators, bannisters and light fittings. Product dimensions are available on the relevant listing or from our team.

You must provide safe, reasonable and unobstructed access. Delivery teams cannot remove windows, doors, fixtures, bannisters or existing furniture unless a separate service has expressly been agreed. We may refuse an unsafe delivery attempt.

Access problem? Contact us before ordering or as early as possible. Photographs and measurements can help the team advise, although final responsibility for suitable access remains with the customer.

7. On delivery day

  • An adult aged 18 or over must be present.
  • Keep children and pets safely away from the delivery route.
  • Protect delicate flooring and remove breakable or valuable items.
  • Inspect packaging and goods as soon as reasonably possible.
  • Do not sign to confirm goods are in good condition if obvious damage is visible without noting the damage.

8. Failed delivery and re-delivery

If nobody is available, access is unsafe or unsuitable, or delivery cannot be completed because information or preparation was missing, the goods may be returned to the depot or supplier. We may charge the reasonable direct cost of the failed attempt, storage and re-delivery where the failure was within your control. We will explain any charge before rebooking.

9. Damage, shortages or incorrect items

If an item appears damaged, incomplete or incorrect, note this with the delivery team where possible and contact us promptly through the contact form or on 01782 903156. Keep all packaging and provide photographs where practical. Prompt reporting helps us investigate with the supplier or courier, but it does not remove your statutory rights.

10. Tracking and delivery updates

Where a supplier or courier provides tracking details, BBS may add the courier name, tracking number and tracking link to your order and email them to you. Not every furniture delivery uses live parcel-style tracking; in those cases the arranged delivery date and direct communication from the team are your main updates.

11. Changing the address or date

Contact us as soon as possible. Address changes are subject to verification and may affect availability, cost or timing. Date changes depend on the supplier or courier schedule. Late changes after routing or dispatch may result in reasonable additional costs.

12. Returns and cancellation

For cancellation rights, bespoke products, mattresses, faults and collection arrangements, read our Returns, Cancellations & Refunds Policy and Terms & Conditions.